Shipping policy
SHIPPING POLICY Last updated: September 15, 2026
1. Processing Time Orders are processed within 2–4 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day.
2. Domestic Shipping (Canada)
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–4 business days
- Free standard shipping on orders over $150 CAD
3. International Shipping (USA & Worldwide)
- United States: 7–14 business days
- International: 10–21 business days
- Shipping rates are calculated at checkout based on destination and package weight.
4. Duties & Customs International orders may be subject to duties, taxes, and customs fees upon arrival. These charges are the responsibility of the customer. CLIMP WAVE is not responsible for delays caused by customs processing.
5. Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Allow 24–48 hours for tracking information to update.
6. Lost or Stolen Packages CLIMP WAVE is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your order, please contact your local carrier and reach out to us at support@climpwave.com.
7. Address Errors Please ensure your shipping address is correct at checkout. CLIMP WAVE is not responsible for orders shipped to an incorrectly entered address.